Frequently asked questions

Real concrete combined with fiber mesh reinforcement - not a composite, not a veneer. Genuine cast concrete that is lighter and stronger than a solid slab, engineered to be installed like a large-format tile. The result is an authentic architectural material with the weight, texture, and thermal mass of real concrete, without the complexity of a poured finish.

Yes, and many of our residential customers do exactly that. Installation is comparable to laying large-format tile - you need a clean, flat, dry surface, the right adhesive, and basic levelling tools. We provide detailed installation guidelines with every order, and our team is available to answer questions throughout the process.

Our panels arrive pre-sealed from the factory and require no ongoing maintenance beyond occasional wiping with a damp cloth. For kitchen splashbacks or bathroom applications we recommend reapplying a concrete sealer once every two to three years to maintain the surface integrity and appearance over time.

Completely. The panels contain no VOCs, no synthetic binders, and no harmful off-gassing materials of any kind. Once installed, the surface is inert, hard-wearing, and simple to clean. There are no sharp edges, no toxic finishes, and no maintenance chemicals required - making it one of the safest wall materials available for family homes.

Yes. Concrete is naturally non-combustible and our panels carry a Class A fire rating, meaning they do not contribute to flame spread or smoke development. They are fully suitable for use around fireplaces, behind cooktops, and in any kitchen application where heat resistance and safety compliance are required.

Measure your wall area in square metres and add 10% to account for cuts and waste. For walls with windows, doors, or complex geometry, our team will prepare a precise materials list for you at no charge - just share your wall dimensions and a rough sketch or photo and we will handle the rest.

We deliver across Ontario with standard orders shipping from our Burlington location within 5 to 7 business days. For deliveries outside Ontario or for urgent project timelines, contact us directly and we will confirm availability, freight options, and lead time specific to your location.

Absolutely. Our production process is built around precision - we manufacture to exact dimensions specified in your technical drawings. Whether you're working with recessed niches, curved transitions, or floor-to-ceiling feature walls with non-standard proportions, we'll confirm feasibility, tolerances, and lead time once we review your project documentation. Custom sizing carries no additional design fee.

The panels are engineered from dense cast concrete with low porosity, making them highly resistant to moisture penetration. For wet zones and steam environments we recommend our sealed surface finish, which provides a fully impervious surface. We supply detailed waterproofing integration specs upon request, including compatibility with tanking membranes and wet-area adhesive systems.

Surface preparation is critical and directly affects long-term performance. The panels bond to concrete, cement board, brick, and properly primed drywall. The substrate must be flat to within 3mm over 2 metres, structurally sound, and free of dust, oils, and movement. We provide a full substrate assessment guide with every commercial order, and our technical team is available for pre-installation consultation on complex projects.

Yes, and this is one of the most compelling aspects of working with architectural concrete - the material creates a powerful contrast with warm timber, raw steel, and reflective glass. We provide material samples and finish reference boards to assist with specification. Our technical team can advise on expansion joint placement and transition detailing where dissimilar materials meet.

For orders above 200 square metres, standard lead time is 5-7 weeks from confirmed order and approved drawings. We recommend building in a two-week buffer for site readiness and scheduling. Rush production is available on selected SKUs - contact us early in the design stage and we'll work around your programme rather than against it.

Yes. For projects at specification or tender stage we offer complimentary sample packs with up to four finish options, plus a technical consultation call with our product team. For larger projects in the Toronto and Greater Ontario area we can arrange a site visit to assess substrate conditions, discuss installation sequencing, and review the design intent in context.

All commercial orders are covered by a 5-year structural warranty against manufacturing defects. We provide post-installation inspection support, a maintenance and cleaning guide tailored to the specific finish supplied, and a dedicated account contact for any technical queries that arise during or after the installation. For projects specified by registered design professionals we also provide warranty documentation suitable for handover to end clients.