Privacy Policy

Last updated: May 2026

1. Introduction
Pozzolano ("we", "us", "our") is a brand operated by Anken Investment Canada Inc., registered at 9 Bogert Ave, Toronto, Ontario, M2N 0H3, Canada. We are committed to protecting the privacy of visitors to pozzolano.com and the customers we work with. This policy explains what information we collect, how we use it, and what rights you have regarding your personal data.
This policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

2. Information we collectWe collect personal information that you voluntarily provide to us when you:

• Submit a contact or quote request through our website
• Subscribe to updates about new product releases
• Communicate with us by phone, email, or messaging platforms
• Place an order for our products or request samples

The information we may collect includes: your name, email address, phone number, project location, project type and scope, and any other details you choose to share.
We also collect limited technical information automatically through standard analytics tools, including: IP address, browser type, device type, pages visited, and time spent on the site.

3. How we use your information
We use your personal information to:

• Respond to your inquiries and provide quotes
• Process orders and coordinate delivery
• Send you product information you have requested
• Improve our website and customer experience
• Comply with legal obligations under Canadian law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies and tracking
Our website uses cookies and similar technologies to analyze website traffic, remember your preferences, and improve site performance. We use Google Analytics 4, Google Tag Manager, and Meta Pixel for this purpose.
You can disable cookies in your browser settings at any time. Disabling cookies may affect certain functionality of the website.

5. Sharing of information
We may share your information only with:

• Service providers who help us operate the website, process orders, and deliver products (under strict confidentiality agreements)
• Trade partners directly involved in your project, with your knowledge and consent
• Legal authorities when required by Canadian law

We do not transfer personal data outside Canada except where necessary for service delivery (such as our European manufacturing partners), and only under appropriate data protection safeguards.

6. Data retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by Canadian law. Inquiry data is typically retained for 24 months unless an active business relationship continues.

7. Your rights
Under PIPEDA and Ontario privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal exceptions)
• Withdraw consent for the use of your information at any time
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at info@pozzolano.com.

8. Security
We implement reasonable physical, technical, and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a minor, we will delete it promptly.

10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the updated date noted at the top. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Pozzolano (operated by Anken Investment Canada Inc.)
9 Bogert Ave, Toronto, Ontario, M2N 0H3, Canada
Email: info@pozzolano.com
Phone: +1 416 559 0845